ATG Commerce and Content Administration server running ATG Merchandising:. For support, training, consulting, software demo and software sales of this product, contact us

Commerce Service Center (CSC) – allows call center agents to assist ATG Commerce customers with completing or editing orders; can also be customized for use in-store by sales agents or customers. Search – powerful natural-language search engine; also provides advanced "searchandising" capabilities. ATG Customer Intelligence (ACI) – provides business analysis and reporting; the production, CA, Search, and CSC servers all provide information for analysis. Click-to-Call/Chat – allows customers to initiate a phone call or chat session with an agent; can be integrated with CSC to automatically transfer customer data to the CSC window. ATG Recommendations (Recs) – uses real-time data to provide personalized product recommendations

Implementing Your ATG Commerce Solution

• Add properties to user profiles and extend catalog objects
• Serve multiple store sites from a single ATG cluster
• Extend the java classes used to manage and work with orders
• Implement a custom pricing calculator
• Add a custom promotion type to a commerce solution
• Configure and extend shipping and payment methods

Managing Your ATG Commerce Solution Outreach

• Create multi-step, multi-channel campaigns
• Build both one-off and on-going campaigns
• Respond to user activities and preferences
• Deliver personalized email and web content

Configuring and Customizing Oracle ATG Web Commerce Service Center

• Understand the technical architecture
• Edit and customize the agent user interface
• Configure returns and exchanges
• Enable CSC features and apply security to those features
• Add shipping and payment groups
• Configure profile and order search
• Describe key integration points between CSC and an order management system
• Implement best practices in extending CSC
• Debug the user interface
• Work with the Environment Management

Establishing the ATG Content Administration Environment

• Install and set up ATG Merchandising for managing Commerce assets
• Convert existing ATG repositories to versioned repositories
• Manage scenarios, targeters, slots, content groups, profile groups, and file assets through ATG Content Administration
• Configure a preview server
• Deploy new and changed assets to the staging and production environments
• Install and set up a Content Administration server

Foundations of ATG Application Development

• Define customized user profile templates
• Install and set up a Content Administration server
• Configure and access data in a SQL database using ATG Repositories
• Convert existing ATG repositories to versioned repositories
• Manage scenarios, targeters, slots, content groups, profile groups, and file assets
• Deploy new and changed assets to the staging and production environment
• Configure and use ATG Nucleus components
• Install and set up ATG Merchandising for managing Commerce assets
• Process forms using the powerful out-of-the-box form handlers
• Implement JavaServer pages that use the specialized tags and servlets

Extending the ATG Platform

• Model complex data-structures using inheritance and derived properties
• Create custom Servlet Beans to provide additional functionality to web designers
• Fine-tune the configuration of caching to improve performance and ensure data accuracy in a clustered environment
• Create custom JavaBean Nucleus components and form handlers
• Use the Repository API to access and modify data
• Modeling and custom design