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| For support, training, consulting, software
demo and software sales of this product, contact
us |
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Oracle Utilities Solutions |
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- Customer Care and Billing
- Mobile Workforce Management
- Work and Asset Management
- Billing
- Load Profiling and Settlement
- Portfolio Management
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- Quotation Management
- Meter Data Management
- Network Management System
- Load Analysis
- Business Intelligence
- Rate Management
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Integration Products |
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- AIA for Utilities - Services Focus
- AIA for Utilities - Sales Focus
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Horizontal Solutions |
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- Self-Service & E-Billing
(Siebel)
- Field Service
(Siebel)
- Field Service (E-Business Suite)
- Asset Lifecycle Mgmt (E-Business Suite)
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- Financials (Cross Product Line)
- Enterprise Visualization
(AutoVue)
- Project/Portfolio Mgmt (Primavera)
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Challenges |
Solutions |
- Increasing
customer expectations for product
availability, information, and service
quality
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- Make
customer satisfaction a utility-wide
objective -
Customer-centric operations via integrated
customer care, billing, self-service, mobile
workforce and outage management
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- Pressure to
increase enterprise-wide efficiency to face
deregulation, ongoing M&A activity, and
fluctuating commodity prices
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- Create business agility to adapt to dynamic market conditions
- Enterprise business process optimization via Fusion Middleware, enterprise manager and database options
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- Difficult to
manage carbon footprint and analyze
contributions of new products and services
toward changing environmental goals
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- Drive environmental stewardship and regulatory compliance
- Adaptive business solutions via meter data management, network management, and paperless e-billing
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- Customer
dissatisfaction with poor reliability and
performance; increased regulatory
compliance; and ongoing capital constraints
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- Optimize customer-facing and back-office operational performance
- Workflow-driven business process automation, enterprise-wide business intelligence, and integrated utility applications
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